Professional Front of House Customer Services Coordinator

£20,000 - £22,500
  • Full Time
  • Solihull

Are you a friendly and organised person, looking to work in a dynamic and fast-paced environment where you will be the go-to person for customer enquiries on a daily basis? Do you have a passion for customer service and are keen to join an organisation where going the extra mile to ensure customer satisfaction is the standard? If so, then we have the perfect full-time opportunity for you as a Front of House Customer Services Coordinator at a stunning hotel venue, set in beautiful grounds in Solihull.

Joining the Front of house team and acting as the first point of contact for customers, you will be bright and personable, ensuring the smooth running of the check in and reservation process. Having great communication and interpersonal skills, you will answer all customer questions and queries with informed responses, including talking through on-site facilities and the hotels broad events offering. You will ensure all relevant administration is completed effectively, including handling telephone calls and emails, logging and tracking reservations on the internal database, managing payment details and coordinating with internal housekeeping and maintenance teams around availability and bookings to ensure the cleanliness and upkeep of all front of house and communal areas.

Joining a highly professional team, going the extra mile for your guests will be second nature to you, and you will always be on the lookout for ways to improve the current services offered to customers. Working in a venue with an excellent reputation for high quality events, you will work closely with the Events team, supporting with initial telephone and email enquiries and coordinating meetings, appointments and show rounds in the diary. This is a diverse role where flexibility is desirable as your duties cover a vast range of responsibilities, so you will need to be a natural organiser, with an amazing eye for detail, have a hands-on approach and a keen work ethic. Able to build rapport quickly, you will develop strong working relationships with internal team members, responding to situations as they arise with a calm and collected approach, ensuring that guests receive the highest level of service and care.

To succeed in this lovely Front of House Customer Services Coordinator role, you will ideally have previous experience in a customer facing administrative role, preferably from within the hospitality sector. You will have an excellent understanding of both written and verbal English, as the key to this role will be your ability to interact with a diverse mix of people. To truly thrive, having keen administrative skills with a great eye for detail, as well as a positive, go-getting attitude will be beneficial.

In return, you will receive a competitive salary and benefits whilst developing your professional career within a well-regarded events and hotel venue, that truly supports the long-term development of its staff.

SimkissGuy Recruitment is acting as a recruitment agency for the purpose of this vacancy. By sending your CV to us, you hereby consent for us to contact you in relation to recruitment. We are an equal opportunities employer who welcomes applications from all. We will be in touch within 3 working days if we would like to discuss your CV and experience further. If you do not hear from us within that time, then you have unfortunately been unsuccessful in your application for this particular vacancy. We would welcome further applications from you for roles that may be more suited to your skills and experience.

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