Are you an inspiring leader who is passionate about delivering exceptional customer experience and driving service excellence across international regions? Would you enjoy working in a fast-paced, commercially focused environment where you can influence change and shape strategy?
We are delighted to be supporting a globally recognised, market-leading organisation in the search for a Customer Service Manager to lead, motivate and develop a high-performing customer service function covering the UK, Ireland, Middle East and Africa (UKIMEA) region. Based at their impressive Birmingham offices, you will play a key role in championing service standards, enhancing operational processes and building strong internal and external relationships.
As Customer Service Manager, you will:
- Lead and develop a regional customer service team of approximately 11 direct reports
- Act as a trusted business partner to senior commercial stakeholders
- Drive a culture of excellence across customer service operations
- Oversee regional escalations, ensuring timely and effective resolution
- Analyse service performance and provide KPI insights to regional sales teams
- Champion process improvement and systems enhancement
- Collaborate with cross-functional teams including supply chain, logistics, finance and sales
- Provide operational oversight of order management, CRM processes and reporting
- Lead a Business Systems Specialist to support systems innovation and training
To succeed in this role, you will bring:
- Proven experience leading and developing customer service teams in a B2B environment
- Strong people leadership skills with a hands-on, coaching-focused approach
- Background in supply chain, manufacturing or technical product environments
- Experience working cross-functionally within complex, international businesses
- Strong CRM knowledge and confidence working with ERP systems (JDE/SAP desirable)
- Analytical mindset with a process-driven approach to solving problems
- Excellent stakeholder management and communication skills
- Commercial awareness with the ability to balance customer needs and business priorities
- Resilience, initiative and the ability to thrive in a fast-paced setting
If you are a passionate leader who inspires teams to deliver service excellence and are eager to make a strategic impact in a global organisation, we would love to hear from you.
SimkissGuy Recruitment is acting as a recruitment agency for the purpose of this vacancy. By sending your CV to us, you hereby consent for us to contact you in relation to recruitment. We are an equal opportunities employer who welcomes applications from all. We will be in touch within 3 working days if we would like to discuss your CV and experience further. If you do not hear from us within that time, you have unfortunately been unsuccessful in your application for this particular vacancy. We would welcome further applications from you for roles that may be more suited to your skills and experience.