Are you a polite, professional and friendly individual who is able to work well in a fast-paced job, where you will be engaging with customers directly, ensuring that they have an outstanding experience? Does the sound of working at a well-established hotel bistro and bar which hosts a portfolio of regular events sound of interest? If so, we have a fantastic position available to join an independent hotel in Solihull.
In this role you will be working directly with members of the public, from hotel guests, diners and event attendees, therefore it is essential that you can deliver the highest level of customer care at all times as you will be acting as a representative of the hotel. You will go above and beyond to meet customer requests and exceed their expectations, aiming to always deliver outstanding service. Communication will be key as you will also be responsible for relaying information between both front and back of house teams, as well as communicating with other departments across the hotel to ensure a seamless service.
Having previous experience in a fast-paced customer centred role would be beneficial as this is a role which requires you to be flexible, meeting the demands of the individual service requirements, from working a lunch rush through to catering a formal event or wedding. You will be expected to acquire a good knowledge of all products, in order to be able to advise individual customers on the best product for their specific needs, as well as taking the opportunity to maximise sales opportunities through upselling products which fit customer requirements. Working as part of a larger team, you will be willing to help out, as and where needed, supporting team members with their duties to ensure that service and events run smoothly.
In return, you will receive a competitive hourly salary, be able to work up to 40 hours a week and also take part in relevant professional development opportunities.
SimkissGuy Recruitment is acting as a recruitment agency for the purpose of this vacancy. We are an equal opportunities employer who welcomes applications from all. We will be in touch within 3 working days if we would like to discuss your CV and experience further. If you do not hear from us within that time then you have unfortunately been unsuccessful in your application for this particular vacancy. We would welcome further applications from you for roles that may be more suited to your skills and experience.